Accessibility Services

Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets.  Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating Area of Live Oak Bank Pavilion, select the Filters icon on the upper right of the page where you see available tickets. For a reserved seated show, you will be shown your seat location once the ticket is selected.  More information regarding the purchase of accessible seating on Ticketmaster can be found here.

Live Oak Bank Pavilion does not own or operate parking lots in the area, however, we do offer Accessible drop off at the venue's main entrance on Harnett Street at the Live Nation tent. There are chairs and shade available. If you are the driver and require Accessible parking, there are public spaces available along Harnett and Nutt Street on a first come, first served basis designated by blue traffic cones (map below). Please message us on socials if you have more questions regarding parking: Facebook | Instagram

The main entrance at Live Oak Bank Pavilion (located off Harnett St.) is fully accessible. Live Oak Bank Pavilion does not own or operate any parking in the area; however, we do offer Accessible drop-off at the main entrance. Guests can be dropped off and wait in our Accessible waiting area (housed under a tent with chairs) while the driver parks at a nearby deck. If you are the driver with accessible needs, please contact us at 910.632.5093 or message us via our social media channels (Facebook  | Instagram) and we will contact you with next steps. You can also text us for further assistance - text codeword LOBUPDATES to 910.400.1232 and someone will respond as soon as possible.
If you are a VIP ticketholder, our VIP parking deck and VIP entrance (Harnett St.) are fully accessible.

Assistive Listening Devices (ALDs) technology in Live Oak Bank Pavilion is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the box office to get a receiver. A photo ID is required to be held until the device is returned at the end of the event. 

1. Connect to venue Wi-Fi network labeled LNListen or scan the QR code at the box office.

2. Download the Listen Everywhere app via the App Store HERE or Google Play Store HERE.

3. Connect to the audio channel in the app 

4. Enjoy the show! 

Using this app will work in any area of Live Oak Bank Pavilion!

First Aid is available at the medical tent by the box office and guest services table. If medical assistance is needed, please contact the nearest crew member. Medical emergencies can also be reported to our crew by texting TONIGHT to 910.400.1232 with the issue and location.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request to WilmingtonBoxOffice@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.

 For real-time updates during your visit, please check our social channels: Facebook , Instagram

Live Oak Bank Pavilion takes pride in offering a variety of options for guests with special dietary needs. We host a variety of local food trucks as well as two venue concession trucks (Concessions Menu | Rebel Hen Menu) at every show. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, Live Oak Bank Pavilion cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member. Medical emergencies can also be reported by texting TONIGHT to 910.400.1232 with the issue and your location.

Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility. Our accessible lawn area includes a designated pathway and entrance that is designed to accommodate people in wheelchairs and those with mobility aids. 

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Our accessible restrooms are located by the stage, next to section 101 under the VIP club balcony. We have an additional Accessible portlet near the playground area behind the lawn. For our guests in the VIP club, there are two private restrooms and they are both fully accessible via elevator. 

At Live Oak Bank Pavilion, we have specific guidelines to ensure that all guests—and their service animals—are supported throughout their visit.

Service animals are defined by the Americans with Disabilities Act (ADA) as dogs or miniature horses that are individually trained to do work or perform tasks directly related to a person’s disability. Service animals must be housebroken and remain under the control of their handler at all times. This may include the use of a harness, leash, or other tether.

Service animals are expected to behave appropriately and may not repeatedly bark, growl, jump on, or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. Live Nation and its operating partners reserve the right to deny access to a service animal that disrupts venue operations.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Emotional support animals, comfort animals, therapy dogs, and all other species—wild or domestic, trained or untrained—are not recognized as service animals under Title III of the ADA. Our employees are not required to care for or supervise service animals, including cleaning up after them. Service animals must remain on the floor and are not allowed on chairs, tables, or other furniture in our food and beverage locations.

If your service animal needs access to a relief area, please contact a member of the Guest Services team. You will be directed to exit and re-enter the venue with their assistance.

If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through Ticketmaster.com to exchange all tickets. We will have a very limited number of accessible seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating allows for the guest with the accessible need and one companion.