Accessibility

TICKETING

ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. When viewing the seat map, please click the Accessible section for all available ADA tickets (noted by a blue dot on the map). We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

UNEXPECTED NEEDS

if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

INTERPRETER REQUESTS

if you will need an interpreter or hearing assistance for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services.  You may call 910-632-5093 or email WilmingtonBoxOffice@livenation.com to arrange for an interpreter for your visit message us on social media for further details: Instagram or Facebook

PARKING

We do not have parking lots at our venue. We do, however, offer Accessible drop off at the main entry of the venue (Harnett St). The driver must let the attendant at the stop of the street know they are there for Accessible drop off. They will be allowed to drop off directly in front of the venue. At the drop off we also have a tented holding area should the driver need to park and return while the guest waits for them to return. If you are the driver in need of Accessible parking, we recommend parking in the parking decks closest to the venue - The Metropolitan or the deck at the Skyline Center. 

If you have any questions or need more help, someone in our Guest Services tent can help. You’ll find them next to the box office and lawn chair rental station. All bathrooms, concession stands, and merchandise stands are accessible.

SERVICE DOGS

Only registered working dogs are allowed inside the venue during events. In line with ADA’s guidelines, a service dog is individually trained to perform tasks directly related to a person’s disability. Service dogs must be kept on a leash or in a harness unless this interferes with their work. We can also make an exception if a disability makes it impossible to handle a harness or leash. If you can’t use a harness, leash, or any other type of tether, you must be able to control your service dog through voice, signals, or other methods.