Where The Music's At
Parking
Public street parking and nearby parking decks are available.
Accessibility
Whatever your needs, let us know how we can help. Whether that's with your arrival, exploring the venue, the show itself - or all of the above.
The Need-To-Know Before You Go
The thrill, the music, the roar of your fellow concert goers—you’re nearly here. Before you arrive, here are some tips to get you clued up, and amped up.
Venue Map
Get lost in the music. Not the venue. There's a lot going on a Live Oak Bank Pavilion, so here’s a map to help you get around.
FAQ
Live Oak Bank Pavilion strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us at (910)-632-5093 Fridays 10am-4pm or send us a message online: Facebook | Instagram
Arrival & Accessible Entrances:
The main entrance (Harnett St.) to Live Oak Bank Pavilion is fully accessible. Live Oak Bank Pavilion does not own or operate any parking in the area; however, we do offer Accessible drop-off at the main entrance. Guests can be dropped off and wait in our Accessible waiting area (housed under a tent with chairs) while the driver parks at a nearby deck. If you are a VIP ticketholder, our VIP parking deck and VIP entrance is fully accessible. There are a few Accessible public parking spaces on Harnett Street available on a first come, first served basis.
Restrooms:
Our accessible restrooms are located near the stage, next to section 101 under the VIP club balcony. We have an additional Accessible portlet near the playground area behind the lawn. For our guests in the VIP club, there are two private restrooms and they are both fully accessible.
Ticketing:
Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats (shown on map below). We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.
Lawn Seating:
Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility. Our accessible lawn area includes a designated pathway and entrance that is designed to accommodate people in wheelchairs and those with mobility aids.
Accessible Parking:
Live Oak Bank Pavilion does not own or operate any parking in the area; however, we do offer Accessible drop-off at the main entrance on Harnett Street next to the Skyline Center building.
Medication needs:
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Dietary Needs:
Live Oak Bank Pavilion takes pride in offering a variety of choices for guests with special dietary needs. We host a variety of local food trucks as well as two venue concession trucks (menu here) at every show. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
Service Animals:
At Live Oak Bank Pavilion, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Sign Language Interpretation:
Live Oak Bank Pavilion offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up, we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. You may email WilmingtonBoxOffice@livenation.com to arrange for an interpreter for your visit. Message us on social media for further details.
Assistive Listening Devices:
Assistive Listening Devices (ALDs) technology in Live Oak Bank Pavilion is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the box office to get a receiver. A photo ID is required to be held until the device is returned at the end of the event.
1. Connect to venue Wi-Fi
2. Download the Listen Everywhere app via the App Store
3. Connect to the audio channel in the app
4. Enjoy the show!
Using this app will work in any area of Live Oak Bank Pavilion!
Mobility Device storage:
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.
Unexpected Needs
If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets. We will have a very limited number of accessible seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating allows for the guest with the accessible need and one companion.
The box office at Live Oak Bank Pavilion will be open Fridays from 10am-4pm only when there is a show going on sale to the general public. If no shows are going on sale on a particular Friday, the box office will remain closed. On show days, the box office will open at 10am. For more information on our box office hours, send us a message on socials.
If you’d like to purchase tickets online, please visit www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.
PRO TIP: You can purchase tickets to Greenfield Lake Amphitheater shows here too!
All of our events are all ages unless otherwise stated on the ticket. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Strollers are allowed in the lawn area only. They will be subject to a search upon entry. Wagons will not be permitted.
Only service animals are permitted inside the venue during events. Only registered working animals are permitted.
Gate times vary, but are typically an hour and a half prior to show time. Please check the specific event page as these times are subject to change.
No, we are a cashless venue. If you only brought cash with you, we offer a cash to card conversion - with no service fees - at our guest services tent by the box office and Lawn Chair rental hut. All main concession and merchandise stands take Visa/ MasterCard / Discover, American Express, and mobile payments. Visiting food trucks may accept cash payments.
Yes! We offer a variety of food options - including vegetarian and gluten free items at the official Live Nation concession trucks. We also host various local food trucks at each show - visit the venue's Instagram story (@LiveOakBankPav) for a list of food trucks featured at your show.
You can bring water! Guests are permitted to bring in one (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Refillable water bottles are permitted but must be empty upon arrival. We have water fountains and refill stations inside to fill up your bottle. Camelbacks are not permitted (unless otherwise stated on the Day of Show info tab).
Signs larger than 8.5 X 11 in (a standard sheet of paper) are not permitted into the venue. We do not allow banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
* Note - Some events do not permit signs at all - see the Day of Show tab for the latest information regarding specific show policies.
The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
No. We do not allow weapons on our property - even with a permit. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
We do not have parking at our venue. There is, however, public street parking and nearby parking decks (see map for parking options).
Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). If your bag does not meet these requirements, you may either pay for bag check or return the bag to your car.
Cameras – nonprofessional only, no detachable lenses
Water – up to 1 gallon in a factory sealed or empty bottle
Small blankets no larger than 4’ x 8’
Lawn Chairs – low profile (seat no more than 9 inches off the ground)
Any and all bags that are outside of our clear bag policy:
Weapons of any kind (including pocket knives and pepper spray)
Alcohol
Outside food
Illegal drugs/substances
Glass containers
Cans
Hard sided/large coolers/lunchboxes
Laser pointers
Animals (except service animals)
Fireworks
Large golf-style umbrellas
Chain Wallets and other Chains
If you are currently at the venue looking for a lost item, please visit our guest services tent next to the box office and lawn chair rental station. If you aren't at the venue, you can submit a claim for an item by e-mailing us at lostandfoundILM@livenation.com.
VIP tables/seating are only available for our season ticket holders. See below for more information-
VIP Tables:
Reward clients, prospects, family or friends with concert experiences they’ll never forget. Season tickets include VIP Parking, VIP Club access, in-seat wait service, dedicated entrance, upgraded restrooms and more. For more information contact EvanFrazer@LiveNation.com | 919.719.5521
Premium Seats:
Fill out a form HERE and someone from our Premium Seats Department will contact you.
Restrooms are located by section 101 in the grey building next to the stage. Additional restrooms (flushable portlets) are located behind the hill of the lawn.
*Please Note: the bathrooms at the main entry connected to the box office building are for park-goers only and not available to concert attendees.
Will call tickets are available for pickup on the day of the show at the box office [located adjacent to the North main entry gate]. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
Some artists do permit audio/video taping during their shows, others do not. Please check the day of show info section for up to date info on taping rules.
No. Our amphitheater is located inside of a North Carolina public park, where smoking/vaping is prohibited.
The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for ticketing purposes. There are no assigned seats on the lawn. You may rent a venue lawn chair or bring your own (low-profile chairs ONLY, legs must be no taller than 9"). You may also purchase a blanket at our guest services tent to sit on in the lawn, however, any personal blanket you bring must not exceed 4' x 8'.
The main venue entrance is on Harnett Street - between the Skyline Center building (formerly Thermo Fisher) and Marina Grill.
Outside food isn't allowed in. If you have dietary restrictions that venue concessions do not cover, ask for a venue supervisor who can offer further assistance.